Returns and Refunds Policy — Vyro

Last updated: October 29, 2026

At Vyro, customer satisfaction is important to us. This Returns and Refunds Policy explains how to request a return, cancel an order, report a problem with a product, and receive a refund.

This policy applies to purchases made through our online store, subject to applicable consumer protection laws. Nothing in this policy excludes, limits, or replaces any mandatory rights you may have under the laws applicable to your purchase.

1. 15-Day Return Policy

Vyro offers a 15-calendar-day return period from the date you receive your product for eligible change-of-mind returns.

If you decide that a product is not right for you, you may notify us within this period without providing a reason.

Once you have notified us of your decision to withdraw from the purchase, you must send the product back within 14 calendar days, unless applicable law provides otherwise.

For orders containing multiple products delivered separately, the relevant period will be calculated from the date you receive the last product, where required by applicable law.

This 15-day policy is a commercial benefit offered by Vyro. It does not reduce any longer withdrawal period or other rights that may be mandatory in your country.

2. Return Conditions

For change-of-mind returns, we ask that products be returned in an appropriate condition, preferably with their original packaging, labels, accessories, and instructions.

You may handle and inspect a product to the extent reasonably necessary to establish its nature, characteristics, and functioning, as you would in a physical store.

If a product has diminished in value because it was handled beyond what was necessary to inspect it, Vyro may seek compensation for that diminished value where permitted by applicable law.

The absence of original packaging will not automatically invalidate a legally protected right of withdrawal.

These conditions do not restrict your statutory rights if a product is defective, damaged, incorrectly supplied, or otherwise fails to conform to the applicable contract.

3. How to Request a Return

To request a return, please follow these steps:

1. Email us at vyro@use.startmail.com with your return request.

2. Include your order number, the product you wish to return, and any information needed to identify your purchase.

3. We will provide instructions explaining how and where to return the product.

4. Send the product within the applicable return period and keep your proof of postage or shipment.

You may also exercise a statutory right of withdrawal through any other clear and unequivocal statement communicating your decision to cancel the purchase.

Contacting us before shipping a return is recommended to avoid delivery problems. However, this recommendation does not restrict any legally valid method of exercising your rights.

4. Return Shipping Costs

Returns made under Vyro's 15-day change-of-mind policy are free of charge to the customer. We will provide the necessary return instructions and, where applicable, a prepaid return shipping label.

If a product is defective, damaged on arrival, incorrect, or otherwise non-conforming, Vyro will cover the costs required by applicable law to resolve the issue.

We will not charge handling fees, penalties, or other fees simply because you exercise a valid statutory right of withdrawal.

5. Damaged, Defective, or Incorrect Products

Please inspect your order upon arrival and contact us if you discover damage, a defect, missing components, or an incorrect product.

To help us resolve the issue efficiently, please include your order number and, where possible, photographs or videos showing the problem.

Such evidence may help us assess the issue, but it will not be an absolute requirement where its absence would unlawfully prevent you from exercising your consumer rights.

Depending on the circumstances and the applicable law, you may be entitled to a repair, replacement, price reduction, or refund.

Your statutory rights regarding defective or non-conforming products remain unaffected by this policy. The applicable legal guarantee period and available remedies may vary by country.

6. Products Excluded from Change-of-Mind Returns

The right to withdraw from a purchase may be excluded only where an exception under applicable law applies.

Depending on the circumstances, exceptions may include:

• Products made to the customer's specifications or clearly personalized.

• Goods that are liable to deteriorate or expire rapidly.

• Certain sealed goods that are not suitable for return for health protection or hygiene reasons, once unsealed after delivery.

• Other products or services specifically exempted under applicable law.

An exclusion will apply only when the relevant legal requirements are met. Listing an item as non-returnable does not, by itself, remove a consumer's statutory rights.

These exceptions do not remove any rights that may apply when a product is defective or does not conform to the contract.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at vyro@use.startmail.com.

If your order has not yet been dispatched, we will make reasonable efforts to stop processing and cancel it.

If your order has already been dispatched, we may be unable to stop the shipment. However, this does not remove any applicable right of withdrawal or other statutory consumer rights.

Where a cancellation is accepted before dispatch and payment has already been collected, the applicable refund will be processed.

8. Refunds

Once a returned product has been received, we will assess the return and process the refund due under this policy and applicable law.

For eligible withdrawals, refunds will include the amounts legally required to be reimbursed, including the cost of standard outbound delivery where applicable. We are not required to reimburse additional delivery costs resulting from a more expensive delivery method selected by the customer instead of the least expensive standard delivery option offered.

Refunds will be made using the original payment method unless another method is expressly agreed upon and does not impose additional costs on the customer.

For statutory withdrawals, refunds will be issued without undue delay and within the applicable legal deadline. Where permitted by law, we may withhold a refund until we receive the returned goods or the customer provides evidence that they have sent them back, whichever occurs first.

For other types of refunds, the applicable deadlines and remedies will depend on the circumstances and the laws governing the transaction.

Your bank or payment provider may require additional time to display the refunded amount in your account after the refund has been processed.

9. Exchanges

If you would like to exchange a product for another item, please contact us at vyro@use.startmail.com.

We will explain the available options, the steps involved, and any applicable conditions.

Our exchange procedures do not restrict your statutory rights concerning defective or non-conforming products.

10. International Orders

Vyro serves customers in different countries. Consumer protection laws, withdrawal periods, product guarantees, and refund requirements may vary depending on the customer's location and the circumstances of the purchase.

This policy is intended to apply internationally, subject to any mandatory consumer protection rules applicable to the transaction.

Where applicable law provides a longer withdrawal period, additional remedies, or other mandatory protections, those rights will prevail over any inconsistent provision in this policy.

Customers are encouraged to contact us if they have questions about returning an international order.

11. Contact Information

For return requests, order cancellations, refund questions, or reports of damaged or defective products, please contact us:

Store name: Vyro
Email: vyro@use.startmail.com

Please include your order number whenever possible so that we can identify your purchase and assist you efficiently.

Our full legal business name, postal address, and any other legally required business information should be available in the store's legal notice and contact information.