Shipping Policy — Vyro

Last updated: October 29, 2026

Thank you for shopping with Vyro. This Shipping Policy explains how we process and ship orders, the estimated delivery times, shipping costs, and what to expect after placing an order.

This policy applies to orders placed through our online store and is subject to applicable consumer protection laws.

1. Order Processing Time

Orders are normally processed within 3 business days after the order is placed and payment is confirmed, excluding weekends and public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing time refers to the period required to prepare an order for dispatch. It does not include shipping or transit time.

During periods of unusually high order volumes, public holidays, or unforeseen operational disruptions, processing may take longer. If a significant delay occurs, we will notify you where required by applicable law.

2. Shipping and Estimated Delivery Times

Our standard estimated shipping time is 9 calendar days after dispatch.

The estimated timeline is therefore:

• Order processing: 3 business days.

• Shipping and transit: approximately 9 calendar days after dispatch.

Delivery estimates begin once the order has been dispatched and do not include the processing period.

Actual delivery times may vary depending on the destination country, local delivery services, customs procedures, weather conditions, public holidays, and other circumstances affecting transportation.

The estimated delivery time is not a guarantee of delivery on a specific date. However, this does not limit any rights you may have if an order is delayed or not delivered within the applicable legal timeframe.

Where a specific delivery date or period is agreed with you, we will respect the applicable obligations relating to that commitment.

3. Shipping Destinations

Vyro aims to offer international shipping to customers worldwide, subject to product availability, carrier coverage, local import requirements, and any applicable legal restrictions.

Available shipping destinations and delivery options will be displayed at checkout where supported.

Some destinations may not be serviceable due to carrier limitations, customs restrictions, or other logistical considerations. If we are unable to fulfil an order to your destination, we will contact you and arrange an appropriate resolution, including a refund where required.

4. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

The amount charged may depend on the destination, the shipping method available, the characteristics of the order, and any applicable promotions.

If free shipping is available for an order, this will be indicated at checkout.

No additional shipping charges will be imposed after purchase without an appropriate legal basis and, where required, your consent.

5. Customs Duties, Import Taxes, and Other Charges

International orders may be subject to import VAT, customs duties, taxes, brokerage fees, or handling charges, depending on the destination country and the circumstances of the shipment.

Where such charges apply, their treatment will depend on the shipping arrangement, the applicable law, and the information presented to you before purchase.

If import duties and taxes are collected at checkout, the relevant amounts or applicable arrangements will be disclosed before you complete your order.

If these charges are not collected at checkout, additional amounts may be payable before or upon delivery where legally applicable. We will provide available information about these charges where reasonably possible.

Responsibility for customs duties, import taxes, and associated charges will be determined by the applicable law and the agreed shipping terms. Nothing in this policy transfers a charge to the customer where the law requires Vyro to bear it.

Customs inspections or clearance procedures may also affect delivery times.

6. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation by email.

Once your order has been dispatched, we will send a shipping confirmation containing tracking information when it is available from the shipping provider.

Tracking information may take some time to become active or update after dispatch.

If tracking details are unavailable or your tracking status has not changed for an unusually long period, please contact us so we can help investigate.

7. Shipping Address Accuracy

Please ensure that your shipping address, postal code, contact details, and other delivery information are accurate when placing your order.

If you notice an error, contact us as soon as possible at vyro@use.startmail.com.

We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an order has been shipped.

If a parcel cannot be delivered because of incorrect or incomplete address information, we will assess the situation and work with you and the carrier to determine the available options, subject to applicable law.

8. Lost, Damaged, or Missing Orders

If your order arrives damaged, is missing, or appears to have been lost in transit, please contact us at vyro@use.startmail.com.

Include your order number and, where possible, any relevant photographs or tracking information.

We will investigate the issue with the shipping provider and work with you toward an appropriate resolution.

Where required by applicable law, Vyro remains responsible for resolving delivery issues and for goods damaged or lost before they are received by you. Contacting the carrier directly may be helpful, but it does not remove any rights you have against Vyro.

9. Delayed Deliveries

Although we aim to meet the estimated delivery times stated in this policy, delays may occasionally occur.

If we become aware that your order will not be dispatched or delivered within the applicable agreed or legally required timeframe, we will notify you and explain the available options.

Where required by law, you may be entitled to agree to an extended delivery period or cancel your order and receive a refund.

Nothing in this policy excludes any remedies available to you under applicable consumer protection laws for delayed or failed delivery.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at vyro@use.startmail.com.

We will try to accommodate your request if the order has not yet been dispatched.

Once an order has been dispatched, we may be unable to stop or modify the shipment. However, this does not affect any statutory cancellation or withdrawal rights that may apply to your purchase.

If an order is cancelled and a refund is due, it will be processed in accordance with our Returns and Refunds Policy and applicable law.

11. Delivery Issues Beyond Our Control

Delivery may be affected by circumstances such as severe weather, customs inspections, transportation disruptions, public holidays, or other unexpected events.

If such circumstances affect your order, we will make reasonable efforts to provide relevant updates and assist with resolving the issue.

This section does not exclude or limit any legal responsibility that Vyro may have for fulfilling an order or any rights available to the customer under applicable law.

12. Contact Information

If you have any questions about shipping, tracking, delivery estimates, or an existing order, please contact us:

Store name: Vyro
Email: vyro@use.startmail.com

Please include your order number when contacting us so we can assist you more efficiently.

Our full legal business name, postal address, and any other legally required business information should be available in the store's legal notice and contact information.